At BioscriptPress, we strive to deliver high-quality products and services. This policy outlines our guidelines regarding cancellations and refunds. Please read carefully before making any purchases or using our services.

No Cancellations

Digital Products:

All purchases of digital products (e.g., e-books, downloadable content) are final. Due to the nature of digital content, we do not accept cancellations once the product has been purchased and delivered. Please ensure that you are purchasing the correct product before completing your order.

Physical Products:

Orders for physical products can be canceled only before they are processed. Once an order has been processed or shipped, no cancellations are permitted. If you need to make changes to your order, please contact us immediately within [insert time frame, e.g., 12-24 hours] of placing the order. After this period, the order cannot be canceled.

Services:

For any services (e.g., editing, publishing, consultancy), no cancellations are allowed once the service has begun. If you wish to cancel a service before it commences, please contact us within [insert time frame, e.g., 24 hours] of purchase. Once work has started, cancellations and refunds will not be granted.

Refund Policy

Physical Products:

Refunds are only provided for physical products in the following situations:

  • Defective or Damaged Products: If the product is defective or arrives damaged, you must notify us within [insert time frame, e.g., 7 days] of receiving the item. We will arrange a replacement or issue a refund.
  • No Refund for Non-Defective Products: For non-defective products, refunds are only accepted if the product is returned in its original, unused condition within [insert time frame, e.g., 30 days]. All shipping costs for the return will be your responsibility.

Digital Products:

Due to the instant delivery of digital products, no refunds will be provided once the product has been delivered, except in cases where the file is corrupted or there are technical issues preventing access to the content. You must contact us within [insert time frame, e.g., 7 days] of purchase to address such issues.

Services:

No refunds will be provided for services after work has commenced. We are committed to delivering high-quality service, and we encourage you to discuss any concerns or issues with us directly. In exceptional cases, we may offer partial refunds depending on the stage of service completion, but this is at our sole discretion.

How to Request a Refund

To request a refund for a physical product or report an issue with a digital product or service, please contact us at [insert email or phone number] with your order number and details. Our team will review your request and respond within [insert time frame, e.g., 5-7 business days].

Refund Processing

Refunds will be processed through the original payment method and may take up to [insert time frame, e.g., 5-10 business days] to reflect in your account.

Exceptions

The following items are non-refundable:

  • Personalized or custom-made products
  • Subscriptions or recurring services after the cancellation deadline
  • Clearance or sale items
  • Products that have been used or damaged after delivery

Contact Us

If you have any questions regarding this Cancellation and Refund Policy, feel free to contact us at:

BioscriptPress